Head of Claims TPA Governance - North America
Company: American International Group
Location: Atlanta
Posted on: November 6, 2024
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Job Description:
Head of Claims TPA Governance - North America
At AIG, we are reimagining the way we help customers to manage
risk. Join us as Head of Claims TPA Governance - North America to
play your part in that transformation. It's an opportunity to grow
your skills and experience as a valued member of the team.
Make your mark in Claims
Our Claims teams are the proven problem solvers of choice for
clients, delivering consistent technical excellence and showcasing
our service differentiation to create an unparalleled global claims
handling experience. Through a robust stakeholder feedback loop and
supported by consistent processes and leadership, we take pride in
delivering responsive, fair and professional service with empathy
and efficiency.
How you will create an impact
This position will lead the North America (NA) team to ensure that
all NA Third Party Administrators (TPAs) provide high quality
claims management to AIG and its clients through adherence to AIG's
Claim Service Agreement and Claim Handling Guidelines. This role is
responsible to identify and mitigate AIG's risk related to third
party administrators by ensuring effective control and oversight
strategies are in place and consistently executed. The role will
report directly to AIG's Global Head of Claims Third Parties, as
well as engaging directly with Claims and Underwriting Exec.
The position is the "go-to" source for the NA business in relation
to TPAs, through knowledge of the claims operational/technical
processes and the AIG/TPA business relationships. The role requires
the ability to balance the needs of multiple stakeholders, making
sound decisions, utilizing your claims experience, judgment, and
risk mitigation mindset. The role has ownership for key TPA
performance outcomes, overall management of TPA state regulatory
compliance with a heavy emphasis in the workers' compensation line
of business, to include regulatory interaction/responses and
overall issue resolution/direction related to TPA claim
matters.
The ideal candidate will lead the NA TPA Function to drive TPA
claim compliance and performance, in partnership with various
business units and stakeholders including Finance, Legal,
Underwriting, Claims Engagement and Claim Technical Oversight.
Position Key Activities
What you'll need to succeed
Ready to take your career to the next level? We would love to hear
from you.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it
is to protect and invest in what's most important to you. That is
why we created our Total Rewards Program, a comprehensive benefits
package that extends beyond time spent at work to offer benefits
focused on your health, wellbeing and financial security-as well as
your professional development-to bring peace of mind to you and
your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in
commercial and personal insurance solutions; we are one of the
world's most far-reaching property casualty networks. It is an
exciting time to join us - across our operations, we are thinking
in new and innovative ways to deliver ever-better solutions to our
customers. At AIG, you can go further to support individuals,
businesses, and communities, helping them to manage risk, respond
to times of uncertainty and discover new potential. We invest in
our largest asset, our people, through continuous learning and
development, in a culture that celebrates everyone for who they are
and what they want to become.
Welcome to a culture of belonging
We're committed to creating a culture that truly respects and
celebrates each other's talents, backgrounds, cultures, opinions
and goals. We foster a culture of inclusion and belonging through
our flexible work arrangements, diversity and inclusion learning,
cultural awareness activities and Employee Resource Groups (ERGs).
With global chapters, ERGs are a cornerstone for our culture of
inclusion. The diversity of our people is one of AIG's greatest
assets, and we are honored that our drive for positive change has
been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals
regardless of race, color, religion, age, gender, gender
expression, national origin, veteran status, disability or any
other legally protected categories.
AIG is committed to working with and providing reasonable
accommodations to job applicants and employees with disabilities.
If you believe you need a reasonable accommodation, please send an
email to candidatecare@aig.com.
Functional Area:
CL - Claims
Estimated Travel Percentage (%): Up to 25%
Relocation Provided: No
AIG Claims, Inc.
About Us
At AIG, helping people discover new potential is our purpose. As a
global risk leader, we do this for our clients every day. Through
our deep expertise in their industries and our innovative solutions
that help them smartly manage risk, we enable their growth in ways
they never thought possible.
But we also do the same thing for our employees, because we know
our people are our greatest strength-the source of every insight,
every idea and every innovation. When we're working as one team to
do what's right for our colleagues and our communities, we can
achieve excellence together. We encourage colleagues to give back
to the causes they care most about, supporting these efforts
through our Volunteer Time Off and Matching Grants Programs.
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Keywords: American International Group, Redan , Head of Claims TPA Governance - North America, Other , Atlanta, Georgia
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