MOVE IN COORDINATOR
Company: The Retreat At Loganville
Location: Clarkston
Posted on: October 11, 2024
Job Description:
Description:The Retreat at Loganville is seeking a Community
Engagement Assistant (Move in Coordinator) to join their team!The
Community Engagement Assistant reports directly to the Associate
Director or Executive Director. PURPOSESales & Marketing -
Community RelationsThe Community Engagement Assistant is
responsible for supporting and assisting the Sales & Marketing team
in achieving the community's occupancy and revenue goals.
Responsibilities include but not limited to assisting the Sales &
Marketing team in managing the community's sales & marketing
database, maintaining appropriate sales collateral, coordinating
and obtaining allrequired move-in paperwork and preparing the
resident's Administrative file. Following thePhoenix quality
service standards, the Community Engagement Assistant will conduct
the resident's orientation to their new home at Phoenix and ensure
each resident's move-in to their new home at Phoenix is smooth and
successful following our Phoenix core values.PRINCIPLE DUTIES AND
RESPONSIBILITIESSales & Marketing - Community RelationsSales &
Marketing
- Assist the Sales & Marketing team in maintaining a thorough
working proficiency in the customer relationship management lead
tracking system
- Supports the Sales & Marketing team by effectively maintaining
all prospects records current in the customer relationship
management lead tracking system
- Supports and assist the Executive Director and Community
Engagement Director in building a trusting and positive
relationship with prospects by understanding the Phoenix product
and how Phoenix can meet the customer's need
- Assist the Executive Director and Community Engagement Director
by ensuring model suite(s) / apartment(s) are well maintained and
presentable
- Assist the Executive Director and Community Engagement Director
in submission of timely resident billing data and reports
- Supports and assist the Executive Director and Community
Engagement Director in setting, tracking and accomplishing sales
goals in a timely manner
- Demonstrates effective telephone skills producing qualified
leads and appointments
- Greets potential candidates interested in learning more about
Phoenix careers and job openings at the community. Director
candidates to apply online or captures the candidate's information
onsite to launch the recruitment process
- Answers incoming calls and resident calls within two three (2
3) rings with the appropriate community greeting message and
identification
- Takes complete messages with pertinent information (name,
number, message, time, date) as appropriate and communicates
messages to the intended recipient
- Offers and provides a community overview to the caller,
determines who to forward the caller to and notifies the caller who
they are being transferred to and announce the caller to the
community associateResident Move-in Process / Resident records /
Administrative Orders flowers and name plates for new residents
- Prepares the resident's Administrative File according to
Phoenix and state specific regulatory requirements
- Manages the move-in process as outlined in the Resident Move-in
Checklist
- Meets with the resident and/ or family on the day the community
fee is placed and reviews move in packet ensuring all information
is explained for understanding
- Ensure all Phoenix and required state paperwork and forms are
completed on or before the move-in date by the resident and / or
family
- Ensures the completion the resident profile
- Schedules the Resident Agreement signing
- One Move-in date, the Community Engagement Assistant:
- Collects any remaining paperwork
- Reviews the welcome packet with the resident and family
member(s)
- Orientates the resident and family to the community
- Partners with the FED and presents the room to the resident and
family, explains the telephone and emergency procedures systems and
other services such as hair care/ salon, transportation,
activities, etc.
- Partners with the FED and Arranges lunch or dinner for the
resident and family members on the Move-in
dayRequirements:EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATIONSales
& Marketing - Community Relations
- Education: Associate and / or College degree preferred
- One (1) year experience in a sales administrative role
- Proven customer service experience and skills
- Knowledge and experience in the Senior Living Industry
preferredSKILLS AND ABILITIESSales & Marketing - Community
Relations
- Understanding of infection control procedures
- Demonstrate the ability to Multi task and Manage Stress
- Proficient in using MS Office and Phoenix applications with the
ability to learn new applications
- Understands and embraces the assisted living philosophy
- Is proficient in time management skills and adherence to
deadlines
- Possess excellent phone communication skills, written and
verbal skills for effective communication and the ability to
facilitate small group presentations
- Ability to work weekends, evenings and flexible hours,
available for our customers at peak service delivery days and
times
- As applicable, maintain appropriate driver's license such as
CDL (commercial driver's license), Chauffer license with acceptable
driving record in accordance with Federal Department of
Transportation
- Has exceptional grammar and documentation skillsPHYSICAL
REQUIREMENTSIn an 8-hour workday, associate may stand / walk:Hours
at one time: 2 - 4Total hours/ day: 4 - 6In an 8-hour workday,
associate may sit:Hours at one time: 0 - 2Total hours/ day: 2 4In
an 8-hour workday, associate may drive:60 90 minutes, 1 - 2 times a
weekAssociate will support / assist: (Maximum lbs.)Frequency: 50
lbs.Occasionally: 150 lbs.Associate will lift / carry (Maximum
lbs.)Frequency: 40 lbs.Occasionally: 70 lbs.Height of lift: 3 4
feetDistance of carry: 30 yardsAssociate will use hands for
repetitive:Simple grasping, pushing, and pulling, fine
manipulationAssociate should be able to:Bend: OccasionallySquat:
OccasionallyKneel: OccasionallyClimb: FrequentlyReach:Occasionally,
3 feetPI673780f0b42c-26289-35532673
Keywords: The Retreat At Loganville, Redan , MOVE IN COORDINATOR, Other , Clarkston, Georgia
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