OPERATIONAL SPECIALIST

Company: SFA Holdings, Inc.
Location: Atlanta
Posted on: October 5, 2024

Job Description:

I. Position SummaryThe Operations Specialist is a primary contact of our operations team, serving as the primary contact for client support inquiries. This role involves managing a wide range of client requests-both written and verbal-and is responsible for problem resolution and service support for advisors and administrative staff processing client transactions through SFA Partners. The specialist will exercise decision-making authority as delegated by the Operations Manager and Director of Operations.
II. Essential Functions

• Review and process client account information, including account openings
• Provide general account maintenance and support.
• Review, approve, process, and follow up on incoming funds, disbursement, and asset movement requests.
• Review and process private purchase transactions within brokerage accounts.
• Manage account processing and associated fee billing on the managed account platform.
• Utilize imaging systems and workflows to maintain accurate records.
• Ensure timely completion of tasks and adherence to high service level standards.
• Generate reports to track outstanding and recurring issues, facilitating resolution and prevention.
• Serve as the subject matter expert for all operational processes and procedures, providing support to the team.
• Cross-train with team members and mentor new employees to enhance team skills and knowledge.
• Carry out additional duties and projects as assigned by management and leadership.
• Collaborate with other departments and external vendors to cultivate strong working relationships.
  III. Qualifications
  • Minimum of three years of experience in the banking or financial services industry.
  • Proficient in Microsoft Office Suite and broker-dealer operations software.
  • Excellent written and verbal communication skills, particularly in customer service.
  • Demonstrated sound judgment and discretion, skilled in conflict resolution.
  • Exceptional organizational abilities, time management, multitasking, and priority adjustment skills.
  • Strong interpersonal skills, thriving in a fast-paced, customer-focused environment.
  • Proactive, detail-oriented, and committed to continuous improvement.
  • Team player with a collaborative mindset and positive attitude.Preferred:
    • Experience in securities and/or broker-dealer environments.
    • Experience with Pershing Netx360.
    • Series 7 license.

Keywords: SFA Holdings, Inc., Redan , OPERATIONAL SPECIALIST, Other , Atlanta, Georgia