Solution Engineer II
Company: Disability Solutions
Location: Atlanta
Posted on: October 3, 2024
Job Description:
Job Description:At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. Responsible Growth is how we run our company and
how we deliver for our clients, teammates, communities and
shareholders every day.One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being.Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization.Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. Join us!Job Description:This job is responsible for
defining the engineering approach within an end-to-end technology
stack. This job will align to a technical domain but acts as
contributor to multiple cross functional teams. Key
responsibilities include engaging in development and production
environments to identify and improve performance/capacity issues
and creating and ensuring system design technology solutions comply
with enterprise standards. Job expectations include providing and
contributing to improvements in solution design, testing, and
delivery practices.Responsibilities:
- Participates in solution-driven discussions, such as various
Communities of Practice (COPs), contributes to the design of large
or highly complex architectural designs, and finds creative
solutions through their knowledge of the domain and operational
constraints
- Produces detailed designs of infrastructure and application
architecture components
- Ensures that execution aligns with product strategy by working
with product management, product owners, and other stakeholders,
contributing to the technology strategy for their technical
domain
- Collaborates with Development and Infrastructure teams to
understand technical solutions and provide the performance
capabilities required in the application across the technology
stack put forward by Solution Engineer Lead
- Mentors and guides more junior Engineers ensuring system design
technology solutions comply with enterprise system design and
engineering standardsSkills:
- Analytical Thinking
- Collaboration
- Innovative Thinking
- Solution Delivery Process
- Solution Design
- Architecture
- Automation
- Influence
- Risk Management
- Technical Strategy Development
- Adaptability
- Application Development
- Business Acumen
- DevOps Practices
- Production SupportLOB Specific Job DescriptionPosition
SummaryLooking for a professional engineer with in-depth knowledge
of carrier/transport and SIP access technologies. The position will
reside in Bank of America Access/Shared Services Engineering team
directly supporting Architecture and Engineering functions for
Collaboration and Productivity products and solutions. This senior
resource working in this position will be responsible for
development of:
- Program schedules
- Program tasks
- Communication materials for senior leadership
- Engineering documentation in relation to fast moving
programsAbility to partner with communicate to technical resources
while concurrently delivering presentation materials and program
management details to C-Level is critical to this roles success.Key
Responsibilities:
- Provide program guidance and develop program timelines from an
engineering point of view in partnership with our program
management office
- Develop ROM/SOW quotes for projects for equipment placement and
licensing
- Assist in the development of project supporting
documentation/information to include Bill of Materials (BOMs), cost
estimates and equipment placement requests.
- Directly support business initiated projects.
- Direct and communicate with leadership on status of programs
and open issues.
- Provide local software and hardware support requiring complex
integrated configurations in the areas of; Ribbon SBC (9k, 7k, 2k),
SecureLogix, Intrado E911, SIP and Session Management, LAN/WAN,
VoIP, Toll Free Engineering, with integrations to products such as
Avaya, Cisco, and Genesys.
- Complete SIT testing, document results, develop and write
scripts, MOP and low level designs for implementation and
configuration of Ribbon SBC, SecureLogix, Intrado E911 and
associated integrations. Required Skills
- Strong knowledge of session border controllers; Ribbon 7k
Session Border Controller and SIP/TDM Trunking.
- Knowledge of SIP, RTP/RTCP, ISDN, H.323, H248, MGCP, codecs is
required.
- Experience with QoS configurations, jitter, diagnosing and
tuning QoS and performing bandwidth analysis.Professional
Competencies (Must Haves)
- Experience in program communication and program management
- Excellent customer service skills including reporting,
organization, written and oral communication and task
prioritization.
- Communication skills a must, PowerPoint, Visio, structured
program updates
- Must be highly motivated and a self-directed individual.
- Experience with configuration and support experience in a
complex multi-layered network environment.
- Participate in cross-functional teams and ability to work
effectively in a geographically dispersed team.
- Experience working under tight deadlines and high pressure
environment.Technical Competencies
- 10+ Years telecommunications experience.
- Strong knowledge of session border controllers; Ribbon 7k
Session Border Controller and SIP/TDM Trunking.
- Knowledge of SIP, RTP/RTCP, ISDN, H.323, H248, MGCP, codecs is
required.
- Experience with QoS configurations, jitter, diagnosing and
tuning QoS and performing bandwidth analysis.
- Knowledge of LAN/WAN communications, switches and routers.
- Extensive PBX/ACD experience, working knowledge of CTI, IVR,
call flows, vectors, and adjunct routing, system architecture,
design principles and implementation
- Excellent troubleshooting and analytical skills.
- Capable of quickly learning new technologies and procedures, as
well as being willing to train others in procedures mastered as
part of implementations.Desired Skills
- 10+ Years telecommunications experience.
- 3-5 years of experience in LAN/WAN networking.
- BA or BS in Telecommunications, Data Communications or Computer
Science. Shift:1st shift (United States of America)Hours Per Week:
40
Keywords: Disability Solutions, Redan , Solution Engineer II, Engineering , Atlanta, Georgia
Didn't find what you're looking for? Search again!
Loading more jobs...